Refund and Return Policy

RETURN POLICY

 

Last updated June 25, 2021

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within twenty (20) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

All items (except those listed below under condition #4) are eligible to be returned within 7 days of receiving your order. Any items are required that the following conditions are followed and met for ALL Returns & Exchanges:

1) Please contact us to initiate your return at hello@sassymomboutique.com before attempting to send any items back.

2) All items for return must have their original tags still attached, and be unworn/unused. Any clothing that has been worn will NOT be accepted for return/exchange. 

3) Please note, we ship from an odorless, smoke and pet free environment, and respectfully request any returns to meet these same conditions. Any items returned that contain pet hair, odors, etc, will NOT be accepted for return/exchange.

4) We will NOT accept returns on SALE/CLEARANCE, DIGITAL DOWNLOADS, PREVIOUSLY WORN/WASHED items, or SPECIAL ORDER/PRE-ORDER Items. These items will be considered FINAL SALE and are NON-REFUNDABLE. The only exception to this rule is in the situation there is a manufacturers defect.  Photos of the damage must be sent to the customer service email listed above.

Original Shipping fees are non-refundable and return shipping fees are solely the responsibility of the customer, unless a manufacturer defect is the reason for return. We strongly recommend that you use a trackable method to mail your return. 

 

To return an item, please email customer service at hello@sassymomboutique.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Sassy Mom Boutique

Attn: Returns

RMA #

PO Box 749  

Sneads Ferry, NC 28460  

United States  

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

hello@sassymomboutique.com